FAQ

Frequently Asked Questions (FAQ)

1. What is Chicelle.shop?

Chicelle.shop is your destination for luxury fashion with a focus on timeless, elegant, and high-quality pieces for the modern woman. From dresses to accessories, our curated collections are designed to elevate your everyday style.

2. What sizes are available on Chicelle.shop?

We offer a wide range of sizes to suit every body type. Please refer to our size chart for more detailed information on how to find the perfect fit.

3. How can I place an order on Chicelle.shop?

To place an order, simply browse our website, select your desired items, and add them to your cart. Once you're ready, click on the cart icon, proceed to checkout, and complete your payment information. We'll take care of the rest!

4. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. For more details, please check our payment section during checkout.

5. How long will it take to receive my order?

Orders typically ship within 1-3 business days. Delivery times depend on your location, but you can expect to receive your order within 5-10 business days for standard shipping. Expedited shipping options are also available.

6. Do you ship internationally?

Yes! Chicelle.shop ships worldwide. Shipping costs and delivery times vary depending on your location, and they will be displayed at checkout.

7. Can I track my order?

Yes, once your order has shipped, you'll receive a tracking number via email so you can monitor your package's journey.

8. How do I return or exchange an item?

We want you to love your Chicelle pieces! If you're not fully satisfied with your order, you can return or exchange it within 30 days of purchase. Please make sure the items are unworn and in original condition. For more details, visit our Returns & Exchanges page.

9. How do I care for my Chicelle clothing?

To ensure your Chicelle pieces last, we recommend following the care instructions on the garment's tag. Most items should be hand-washed or machine washed on a gentle cycle with cold water. Avoid using harsh detergents or bleach.

10. Do you offer gift cards?

Yes! We offer digital gift cards in various denominations. Perfect for treating someone special or even yourself. You can purchase them directly from our website.

11. How do I stay updated on new arrivals and promotions?

Follow us on social media and subscribe to our newsletter to be the first to know about new arrivals, exclusive offers, and promotions.

12. I have a question not listed here. How can I contact you?

If you have any additional questions, please reach out to our customer support team at chicelle.elegance@gmail.com, and we'll be happy to assist you.